Terms, refunds, privacy

Terms of service

Closer Frequency delivers personalized daily audio sessions for sales professionals. Your account is yours alone: one person, one account, no sharing logins. We can suspend accounts that abuse the free first session, resell access, or attempt to game compliance tracking.

Sessions are generated for you and licensed for your personal use. Do not redistribute, resell, or publicly rebroadcast them.

Closer Frequency is a training and performance tool. It is not medical care, mental health treatment, or therapy, and it makes no income promises. Results depend on your work.

The 28-day challenge refund

The challenge fee is refundable in full when all three conditions are met, exactly as stated at checkout:

• You listen on at least 90 percent of your scheduled days. A day counts when you play at least 80 percent of that day's session and rate it. Scheduled days follow the cadence you chose: 26 of 28 on a 7-day cadence, 22 of 24 on a 6-day cadence, 18 of 20 on a 5-day cadence. Your live count is always visible in the app.
• You attend your 45-minute day-28 call, booked by day 21 for a time between day 28 and day 30. Attendance at the scheduled call is a condition of the refund. A missed call ends refund eligibility, except where attendance was prevented by force majeure. If no time was offered to you, it does not count as a missed call.
• On the call, you tell us the challenge has not paid for itself.

When all three are met, the refund is issued on the call to your original payment method. Your bank posts it in 5 to 10 business days. Daily sessions continue through your call, up to day 30.

Subscriptions bill every 4 weeks (13 cycles per year), not calendar monthly, and annual plans bill once a year. Both renew automatically at the price you chose until you cancel. You can cancel any time from settings; access runs through the end of the paid period.

Privacy

We collect what personalization needs: your email, your onboarding answers (including voice recordings and their transcripts), your listening and feedback history, and payment status. Card numbers go directly to Stripe and never touch our servers.

• Your words stay private. If you are on a team, your manager sees whether you listened, never what you said.
• We do not sell your data. Ever.
• We use your answers, feedback and session transcripts, with your name and contact details removed, to improve Closer Frequency. Voice recordings are not used for this.
• Voice recordings are used to build your sessions and improve your personalization. Ask and we delete your account and its data: email support@closerfrequency.com.

Safety

Sessions use deep-relaxation techniques and binaural audio. Listen with headphones, seated or still. Never listen while driving or operating machinery. If you have epilepsy, a seizure disorder, or a serious psychiatric condition, talk to your doctor before using audio entrainment products.